24-7 Webs Inc. Refund Policy
New Accounts
30 days from date of payment for any reason – full refund excluding any setup or domain registration fees if applicable. Setup and domain registration fees are not refundable.
Exisitng Accounts
Refunds will be given to any customer only if there is a server-side technical problem that we cannot resolve. This does not include technical problems created by customer programming errors, user’s lack of knowledge, our inability to support third-party software products including but not limited to cgi scripts, PERL, html coding, MySQL programming, search engine positioning, and users wishing to have access to services not specifically included in their plans. Refunds will be permitted if there is a problem caused by us or our suppliers which makes your site unreachable (excluding scheduled maintenance downtimes and downtimes caused by denial of service attacks). Under no circumstances will refunds be issued to customers who have breached or are not in compliance with our terms and conditions.
For refunds under our uptime guarantee see Guarantees
REFUND CALCULATIONS
If a refund is issued it will be calculated on a pro-rated basis as follows.
Setup and domain registration fees are not refundable.
Customers paying monthly – no refunds, cancellation at end of 30 day period.
Customers paying quarterly will receive a refund calculated as their quarterly payment, less the current monthly charge for the plan for any months or part thereof that hosting was provided.
Customers paying semi-annually will receive a refund calculated as their semi-annual payment, less the current monthly charge for the plan for any month or part thereof that hosting was provided.
Customers paying annually will receive a refund calculated as their annual payment, less the current monthly charge for the plan for any month or part thereof that hosting was provided.
All refunds are subject to a $10.00 administration and handling fee. All customers paying through PayPal will be refunded through PayPal. Customers paying by credit card will have the card credited. Customers paying by Interac, cheque, cash or any other method will be refunded by cheque payable to the account holder on file with us.
Setup, Domain Registration and Single Service (labour) fees.
None of these fees are refundable and generally described as single item fees. Domain registration fees are non-refundable for any reason.
